Our goal is to ensure equity and universal access while providing a cashless on-board payment experience.”Īs we progress through the year, we will launch other critical payment system features. Based on data analysis from the new and legacy fare payment systems, it is estimated that 34 percent of our daily boardings are representative of customers utilising the Tapp Pay system. On 1 June 2020, we delivered mobile payments, and as of December 2020 over 6,000 customers have purchased more than 45,000 passes. We did this to help support customers who were seeking a safer, contactless way to pay for their services due to pandemic concerns. While the pandemic created some temporary obstacles in the initial delivery of the project, we were able to accelerate the first phase of our upgrade.
Assisting us in our fare payment system upgrade are our partners Masabi and Transit. Prior to 2020, we began the process of upgrading to our new fare payment system, called Tapp Pay, along with the continual development of our Mobility-as-a-Service (MaaS) platform provided by Transit. Today, we are serving about 70 percent of our pre-pandemic customer levels who rely on us for their essential travel needs. Since the start of the pandemic, we have remained committed to providing full service despite experiencing dramatic ridership drops – at one time it was over 50 percent below figures from last year.
Greater Dayton RTA's mobile payment system grew from strength to strength in 2020.Īt Greater Dayton RTA, like all transit agencies across the US, we continue to focus on maintaining safe and quality operations amid the pandemic for our customers.